At Brewin Dolphin Ltd (“Brewin Dolphin”), protecting your private information is of utmost importance to us and we will keep your personal data confidential unless we are required to disclose it by law or regulation.
This privacy statement establishes how we handle the information we obtain from you through your use of this website. By registering to use the services and by using this site you agree to the use of the information as set out in this statement.
We may change our policy from time to time so please check this page regularly. Your continued access to or use of this site indicates your agreement to the changes.
For example we may collect, store and use the following kinds of personal data:
If you have any questions in relation to the information we hold about you or our use of such information, please feel free to contact us.
Brewin Dolphin may sometimes use information about you in order to offer you other services that may be of interest to you, both from Brewin Dolphin and other associated companies or agencies. If you do not wish your personal data to be used for marketing purposes please tick the appropriate box on the relevant forms we use to collect your data or contact us.
For our clients who decide to register to use our online services, we will collect and process personal data about you that will enable us to look after your account or to provide the specific services to you. This information will be handled in accordance with the Data Protection Act 1998.
As a data controller Brewin Dolphin is registered with the Information Commissioners Office (“ICO”) and Brewin Dolphin has the obligation to notify the ICO about the purposes for which it processes personal information. You can access the Brewin Dolphin’s register entry via the ICO’s website www.ico.gov.uk.
You have the right to obtain a copy of the information we hold about you by writing to the Data Protection officer at Brewin Dolphin Ltd, 12 Smithfield Street, London, EC1A 9BD. We reserve the right to charge the statutory fee in accordance with the Data Protection Act 1998 for providing this information.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Your information is stored securely on our computer system, we restrict access to those who have a need to know. We also train our staff in handling the information securely.
However, you acknowledge that data transmission over the Internet is inherently insecure and that although BD uses secure protocols and other security utilities to protect clients' use of data on its websites, we cannot guarantee the security of data sent over the Internet.
If you are a registered user you are responsible for keeping your password and user details confidential.
Please let us know if the personal information we hold about you needs to be corrected or updated.
On this website Brewin Dolphin may provide links to other third party websites. You need to be aware that Brewin Dolphin has no control over such third party websites and therefore Brewin Dolphin will be unable to guarantee that the controller of the respective site will respect your privacy in the same way as Brewin Dolphin.
Brewin Dolphin shall not be liable for any action taken by you in reliance on the information received on such third party websites.
The following table illustrates which versions of Internet browsers will allow you to access the Brewin Dolphin domain: www.brewin.co.uk.
|Internet Explorer 8.0 and above||Yes||N/A|
A cookie is a harmless text file that a website can send to your browser, which may then be stored on your hard drive. It will generally contain the name of the domain from which the cookie has come, a unique “ID” and information about the cookie’s “lifetime”.
Brewin Dolphin uses Google Analytics to gather information which will allow us to improve web services for its visitors by collecting information on how visitors are using the site. The cookie is linked to Brewin Dolphin’s website domain(s) and data will only be used for statistical analysis related to your browsing behaviour on our website. For example we will be able to understand the number of visitors to our site, the pages viewed per visit, time spent on particular pages etc. Collecting this information will help us to provide you with a better service. Cookies used on our website will not store any personal or confidential information about you, and we will make no attempt to identify individual visitors via their IP address (unless we are required to do so by law or regulation).
For more information see the Google Analytics privacy overview, please refer to sections 7 and 8 below.
Brewin Dolphin uses session cookies, i.e. cookies which only last for the duration of your site visit and are deleted when you close your browser. We also use persistent cookies, i.e. cookies which will last beyond your session until they expire or you remove them.
Some of the cookies we use on our websites are essential for its operation and have already been set. Others will require your prior consent before they are set on your computer and you will be prompted on our website, asking you to consent to the use of non-essential cookies.
The summary tables below show all essential and non essential cookies used by us, together with a brief explanation as to their purpose.
The browsers of most computers, laptops, tablet computers and smartphones etc are usually set up to accept cookies from websites. You are able to configure your browser to either allow, reject or notify you when a cookie is set up. As each browser is different we are not able to offer specific advice on how to change your preferences however we recommend that you check the “Help” menu of your browser where you will most likely find more information on how to change your cookie preferences. Please bear in mind that should you reject all cookies, parts of our website may no longer function properly and you may be required to change your browser settings before you can proceed.
You can also delete cookies that have previously been added. Please note however that deleting or rejecting cookies may affect your user experience of our website. For more information you may wish to visit www.aboutcookies.org.
For information about how to reject cookies on your mobile phone’s web browser, please refer to your handset manual.
Brewin Dolphin uses Google Analytics on the following domains:
|This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie,as well as information about when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to, for example, calculate days and visits to purchase. All data is anonymous.||Persistent||No|
|__utmb||The _utmb cookie and the_utmc listed below are “brothers”, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc expires 30 minutes,later. This delayed expiry is attributable to the cookies’ inability to recognise when a user closes their browser or, alternatively, leaves a website. The cookies can be said to wait 30 minutes for another pageview to happen, and if it does not, it expires.||Session||No|
|__utmc||The _utmc cookie and the_utmb listed above are “brothers”, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc expires 30 minutes,later. This delayed expiry is attributable to the cookies’ inability to recognise when a user closes their browser or, alternatively, leaves a website. The cookies can be said to wait 30 minutes for another pageview to happen, and if it does not, it expires.||Session plus 30 minutes||No|
|__utmz||The __utmz cookie allows Brewin Dolphin to ascertain where the visitor came from, what search engine was used, what link the user clicked on, what keyword was used, and from where in the world one of our websites was accessed. It expires in 15,768,000 seconds – or, in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction.||Expiring||No|
|OnLineVals||This is a SSL encrypted (secure) cookie issued on successful login to the Online Valuations site. It expires after 20 minutes of inactivity or, alternatively, is deleted upon the user leaving the site. It is used during the user’s logged in session to manage authentication and authorization to secure pages on the site.||Expiring||Yes|
|JSESSIONID||This cookie is the unique identifier for the user’s session and is required for the Actuate Online Valuations platform to work. This cookie is set upon arrival on the website and deleted on closing the browser.||Session||Yes|
|brewin-dolphin-production#ip3_device||This cookie is used to allow Brewin Dolphin to determine what type of device is being used to view the site, e.g. mobile phone, computer or other mobile device etc. so the user can be directed to the respective site, for example, desktop or mobile.||Session||Yes|
|www-brewin-dolphin-holdings-co-uk#ip3_device||This is generated on a session-by- server basis and is an alias for the production site.||Session||Yes|
|brewin-dolphin-production#lang||This cookie stores language for the website. This is used to determine which language the page is displayed in.||Persistent||Yes|
|www-brewin-dolphin-holdings-co-uk#lang||This is used to tell the browser to use English as the default language for this webpage.||Persistent||Yes|
|Serverid||This cookie provides identification of the server which served the request. This is used by Google Analytics tracking code for statistical purposes.||Session||Yes|
|ASP.NET_SessionId||This is used to store the details of the user session, so that it remembers the look and feel for the next time you visit the site and ensures it returns the page in the best way for that user.||Session||Yes|
|sifrFetch||This cookie provides for the header text formatting||Session||Yes|
|Office||This is used when the user selects their local office from drop down menu||Expiring||No|
|intermediaries_check||This is used when the user accepts legal declarations on intermediaries section, it means we only need to ask a user to agree to the legal terms and conditions once||Expiring||No|
|your_collection||This is used when user adds first item to their ‘collection’. This is only used to store the IDs of content hub articles prior to downloading/emailing||Expiring||No|
© Copyright Brewin Dolphin 2014. All Rights Reserved.
We are always looking for ways to improve our service, so if there is something you think we could do better, or that you think we are doing really well, we would love to hear from you.
The only thing we ask is that you do not include any personal information, like account numbers, in your email. If your matter is urgent, needing our personal attention, please contact your local office.
You may be contacted to follow up on your comments but we don't keep any personal information, so you won't be contacted for marketing purposes and we will not share your personal information with anyone outside of the company.
If you wish to complain about any aspect of our service, we will do what we can to not only meet, but exceed your expectations of a swift and thorough resolution. More details of our complaints procedure can be found here